As luxury consumers, in our buying behaviors we convey that we are interested in so much more than simply the product. It’s not about the utility of an item, it’s about the story behind it. This story is what initially attracts aspirational consumers and what continues to influence even the most premier customer. Whether that story is about quality of material, integrity of design, innovation, exclusivity, value or trend setting, the story is what prompts interest, and eventually facilitates the purchase. But so often, the story is something to be uncovered, something that brands are crafting without even being aware. For established brands in particular, how can the heritage of the brand and the existing business strategies provide an engaging and valuable tale for consumers?
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